FAQ's

Each 24 Hour Fitness location has a page on our web site that lists the club type and amenities that are available. To find clubs near your home or office, you can use the Club Finder on our web site. You can also call 1-800-204-2400 to be directed to a location near you.

24 Hour Fitness has four levels of clubs: Active/Express/FitLite, Sport, Super-Sport and Ultra-Sport. Exact amenities offered may vary from location to location. You can use our club finder to find out which amenities are offered at your location

Your access will depend on the level of access you purchased and the club where you purchased your membership. If you purchased a "one club" membership, you have access to the club you enrolled at only. If you purchased an "all club" membership you have access to that club level and the club levels below. See grid below.

You can purchase a membership at any club within 50 miles of your residence. If you choose a club that is more than 50 miles from your home, you'll get an error message and won't be able to complete the purchase transaction. To locate a club within 50 miles of your home, use our Club Finder.

No, just being a member of 24 Hour Fitness gets you access to these great deals! There's no new program to join or points to earn. It can't be easier!

Absolutely! We're adding new Fitperks partners all the time, so be sure to check back often!

It depends on the partner. Some offers can be accessed off line and some of our partners have 800 numbers so that you may use to redeem their special pricing or discounts. Check each partner for specifics.

There are no points to earn, offers are available to all members in good standing.

As long as you are a member in good standing you can use the Fitperks program at any time. We suggest speaking with a fitness professional on ways to get motivated and get back into a fitness routine! If you think your membership is not current, please visit the front desk and someone can assist you.

Fitperks is a program offered as a benefit just for being a 24 Hour Fitness member. The program was designed to give you great discounts on the brands you know and love like Verizon Wireless, Hawaiian Airlines, Hertz to name just a few.

To say thank you! We appreciate your continued membership and we wanted to create a program that proves it.

You are entitled to a 3 or 5 day cooling off period depending on the state you live in. If you notify 24 Hour Fitness within your cooling off period, you will receive a full refund. To understand the details of your cooling off period, please review your specific agreement carefully.

Monthly payment membership: After the cooling off period, you may cancel your monthly payment membership after following certain notification requirements. Please review Section 6 of your specific agreement for the required notice period, how your last month's dues will be applied and other cancellation requirements and considerations.

Prepaid membership: If you prepaid your membership, you are not entitled to cancel and receive a refund except for specific events such as disability or death. There may be other events in which you would be entitled to cancel your membership and receive a pro-rated refund. Please review Section 6 of your specific agreement for a complete explanation of your cancellation rights.

Yes, you can add your spouse and/or children to your membership. Your membership must be in good standing and all family members must live at the same address. You can add a maximum of nine family members but only two can be 18 years of age or older and children must be between the ages of 12 and 17 years old. Family members can only be added to a Keep Fit One Club, Keep Fit All Club, and Keep Fit Plus membership. Membership must be paid using monthly AUTO BILL PAY payments. The Master Member is financially responsible for all family member(s) monthly dues and all dues must be debited from the same account as the Master member.

If you purchased your membership online, the automatic payment is arranged using your debit card or credit card. If you need to update your bank account information you can visit us on-line at www.24hourfitness.com/MemberServices.do (log in required), visit your club or call 800-432-6348 and one of our customer service representatives will be happy to help you.

You can have your monthly dues electronically deducted from either your checking account or a debit/credit card account. This is known as AUTO BILL PAY or electronic funds transfer. Some memberships also allow you to prepay your membership at the time of enrollment. See our membership options for more details.

We'd love to hear from you!  You can use the contact us page on our web site to send questions and comments via email, regular mail or telephone.

Definitely! Our Booster Program helps teams reach their fundraising goals without walking for miles, soliciting sponsors or paying for candy they've already eaten. Earn money for your team by offering people something you believe in: 24 Hour Fitness 24 day passes. Your community will recognize your team as a force for health and wellness while you easily raise funds for uniforms, tournaments and league fees.

The hours you can visit are Monday through Friday from 2:30-4:30 PM and Saturday and Sunday from 1:00-5:00 PM. The Varsity Program is available from September 15th to May 31st.

To get your team started, have your coach or athletic director visit Team Sports page, to register your team for our Varsity or Booster Programs.

Yes, our Varsity Program was created so that high school athletes can have access to gym equipment.  To work out free at 24 Hour Fitness through our Varsity Program, have your coach visit www.24hourfitness.com/teamsports/ for more information.  To be eligible, you must be a high school varsity athlete. 

The Fitness Manager from your club will call you within 2-3 days to schedule an appointment. The Fitness Manager will need to know the day and time that works best for your personal training. If you would like to get started sooner, please visit the club.

All personal training sessions must be used within 6 months of date of purchase. You must be an active member of 24 Hour Fitness to use personal training sessions. After the "cooling off" period (see information regarding cancellation in this FAQ), you are not entitled to cancel and receive a refund except for specific events such as disability or death. There may be other events in which you would be entitled to cancel personal training sessions and receive a refund. Please review Section 6 of your specific agreement for a complete explanation of your cancellation rights.

All personal trainers at 24 Hour Fitness go through an in-house certification program. Our master trainers possess a minimum of three additional qualifications (approved degrees and/or personal training certifications) and over 2,000 personal training sessions serviced.

Yes, you must have a 24 Hour Fitness membership to purchase personal training. All services offered at 24 Hour Fitness locations are available to members only.

For scheduling purposes, you must cancel a scheduled training session 24 hours in advance. If you don't show up or cancel your appointment less than 24 hours before your appointment, you will be charged for the session. If you're unable to keep an appointment, please contact your personal trainer or the club to reschedule.

Your 24 Hour Fitness membership comes with a complimentary Fitness Orientation appointment. During this 50-minute appointment, a personal trainer will assess your current fitness level to help you get started working out. You will be enrolled in a free 30-day trial of our online nutrition program, coached on proper lifting technique and receive and individualized recommendation on the right program to reach your fitness goals sooner.

To schedule a Fitness Orientation, contact your club.

Yes, you can transfer personal training sessions to a different 24 Hour Fitness location. Please contact your club for additional information.

Our Web Team may be contacted regarding technical questions about our web site and our newsletters. Please fill out the Webmaster Comment Form and submit your question or comments. Business contacts or partnership proposals should be submitted c/o the appropriate department and mailed to 24 Hour Fitness, P O Box 2409, Carlsbad, CA 92018.

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